Responsibilities:

• Determine the methods of measuring customer satisfaction from various touch points and channels of interaction.
• Studying and analyzing customer behavior and surveys results.
• Monitoring the building process of end-to-end customer journey maps for all products and services, along with continuous monitoring of the journeys.
• Supervising and participating in identifying customers’ banking needs and taking proactive steps to maintain positive experiences.
• Continues evaluation of new products, services, and any initiative related to customers, before launching.
• Participate in digital and non-digital retail projects
• Supervising and participating in the customers satisfaction surveys

Requirements :

Technical and personal skills

• Bachelor’s degree in Business Administration, Marketing, or any related.
• Minimum of 6 years of experience related to customer experience, customer services and services quality.
• Excellent oral and verbal communication skills in both English and Arabic.
• Excellent team player with good interpersonal skills

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